EN 
DE Frequently asked Questions Requests
Is smoking allowed in the vehicle?
Is the fresh water tank full when the vehicle is handed over?
What is there to consider when canceling the vehicle?
It is possible to cancel the rental agreement. In this case, a percentage of the rental price is due as a cancellation fee. The amount of the fee depends on the time of cancellation before the actual start of the rental period.
- more than 40 days – 25%
- 39 to 20 days - 40%
- 19 to 10 days - 60%
- less than 10 days – 80%
If the vehicle is not picked up without informing us, the entire rental price is due.
What is there to consider when traveling abroad?
What must be considered when picking up and handing over the vehicle?
Für die Fahrzeugabholung vereinbaren wir ein paar Tage im Voraus einen Termin. Möglich ist ein Termin von Montag bis Samstag und Sonntag nach Absprache. Sie erhalten zunächst eine 45-minütige Einweisung zu Ihrem Fahrzeug und wir klären alle Fragen zu Bordtechnik, Ausstattung und Handhabung. Zudem werden alle Mängel an dem Reisemobil dokumentiert. Bitte bringen Sie dazu den Führerschein und Personalausweis aller eingetragener Fahrer sowie den Nachweis der bezahlten Kaution mit.
What happens if something is damaged in or on the vehicle?
Please report any damage or loss caused to us upon return of the vehicle. In the event of major accident damage, however, please inform us immediately by telephone on +49 8663-3860628 or +49 179-5591022 . Any damage or loss caused by you will be charged and deducted from the security deposit.
What documents do I need when handing over the vehicle?
In order to register your booking, we require a valid driver's license and valid ID card from all registered drivers.
What deposit is required and when?
What is the fuel level of the vehicle when it is picked up and returned?
How much is the deposit and how do I pay it?
The security deposit for our vehicle is €1,500 and must be proven by bank transfer confirmation no later than 10 days before the vehicle is handed over. For short-term bookings (less than 10 days before the rental), the deposit and rental price are due immediately.
How is the vehicle insured and what is the deductible?
How do I clean the vehicle before returning it?
Before returning the vehicle, you must clean the interior of the vehicle. Here we have put together what needs to be considered. If you would like us to clean the vehicle, we charge a fee of €140. The outside cleaning is included in the service fee and SuNCa takes care of it for you. If the vehicle is not properly cleaned, we will charge you for this or offset this against the deposit.
- The cab has been cleaned and the floor mopped
- The cab has been cleaned and the floor mopped
- The cab has been cleaned and the floor mopped
- Cupboards and drawers have been wiped out
- Personal items are no longer in the vehicle
- Furniture fronts and mirrors are cleaned
- There is no more waste in the vehicle
- Waste cassette is completely emptied and cleaned
- Waste water tank and fresh water tank are empty
- Washroom is thoroughly cleaned, hair has been removed from the drain
- The refrigerator has been thoroughly cleaned and the freezer compartment has been defrosted
- Hob with the stainless steel area underneath is clean
- Seating group is properly constructed, all upholstery is spotless
- Mattresses are clean and vacuumed, please watch out for hair
- Awning is cleaned
- Additionally ordered accessories are complete
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